Chris Croft

Chris Croft has the most-viewed Customer Service course on Udemy, with 53,000 students to date.

Chris has come from an Engineering background, with a masters degree from Cambridge University, qualifying as a Chartered Engineer, and working as a senior manager in manufacturing for 10 years. He gained an MBA and worked as a university lecturer before starting his own training company 25 years ago.

Chris runs face to face courses in the UK, does zoom training for companies anywhere in the world, and makes video courses in his own studio. He is one of the top Udemy instructors in the world, with 785,000 students. He has 225,000 followers on Linkedin and 18 million views on Linkedin Learning. You can follow him on Linkedin and YouTube, and he has 18 books on Amazon.

How To Be Great At Both Parts of Customer Service
Why Customer Service is extremely important, and is also frequently neglected. Why we lose customers. And what is the easiest way to get new ones. Chis will give some tips on how to make sure that you never fail on any of the basics, not a single one, and then give some ideas for how to generate ideas for unexpectedly delighting your customers. The delight factor is the most difficult thing because it is a creative process, there are no rules for how to do it - but there are questions you can ask yourself and principles you can use that will guide you to ideas. In the final part of this talk we will look at ten of those.