James Dodkins

James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James has also worked with the world's "Who's who" of Customer Experience including Disney, Lego and Nike, helping them rethink customer experience in structured and replicable ways. James uses this unique experience to energize, empower and inspire his clients and their teams as a "Customer Experience Rockstar".

Not only is he an international keynote speaker, #1 Best Selling author and host of Amazon Prime’s ‘This Week In CX’, James was also awarded the UK’s #1 Customer Experience Influencer in 2020 and The UK’s Most Outstanding CX Keynote Speaker in 2021.

Musical Customer Experience

This entertaining, energising, inspirational, educational and unforgettable musical keynote performance will show you how focusing on your customers will help you to become a Customer Experience Rockstar.