Χαιρετισμός

Frank Thibaut, Πρόεδρος ΔΣ ΕΙΕΠ
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“Connecting Technologies with Human Needs”

Δημήτρης Α. Μαύρος, General Manager, Member of the Board, MRB Hellas
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“Emotive CX for Customer Interaction”

Martin Hill Wilson, Customer Service & AI Engagement Strategist, Owner, Brainfood Consulting
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“Technology & AI at the heart of Player Support”

Elena Loucaidou, Director of Player Relations, Wargaming Group Limited, Cyprus
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“Upskilling Your Customer Service Teams Post Pandemic”

Czarina Sheikh Mathew, Executive Director, Imtiaz Consultancy Limited, CX Stars Top 100, UK CXA, Judge Official
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“Do you want happy customers? Meet them in the Cloud!”

Stefanos Gouliotis, Senior Account Executive Greece, Cyprus, Malta, Genesys
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“Customer Experience Recovery – Why organisations that ‘plan to fail’ have a competitive edge”

Katie Stabler, Founder and Director of Customer Experience at CULTIVATE, Customer Experience by Design
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“Personalized Customer Care: Why it’s important and how to get there”

Stefanos Prokos, Associate Partner, Business Consulting, Ernst & Young
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“What’s Next in CX: 3 Ways to Prepare for the Future”

Jeannie Walters, CEO & Chief Customer Experience Investigator, Experience Investigators
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“Focus on the Customer as a person”

Alex Genov, Head of Customer Research, Zappos.com
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