Δημήτρης Δημητριάδης

Meet Dimitris Dimitriadis, a renowned keynote speaker, futurist, and expert in designing companies for the Future. With a captivating blend of case studies, global perspectives, and cutting-edge research, Dimitris offers original insights that help business leaders understand and tap into their future potential. As the Chief Innovation Officer of TheFutureCats, a leading innovation consultancy, Dimitris's research on emerging technologies and human behavior helps Fortune 500 companies chart a course for business transformation.

In addition to his work with TheFutureCats, Dimitris is also the founder of Zoltar, a global blockchain consultancy. With over two decades of experience as a thought leader on disruptive innovation, digital transformation, and new ways of thinking, Dimitris is a trusted advisor to some of the world's biggest organizations as they navigate the new era of machine intelligence.

As a specialist in AI-powered transformation and the metaverse, Dimitris's work has been featured in publications such as Fortune, Athens Voice, Kathimerini etc. His unique ability to bridge the worlds of disruptive technology and business leadership allows him to translate deep tech into practical recommendations that help leaders seize new opportunities, transform their organizations, and change their own thinking.

Human-Centered AI: The Future of Seamless Customer Service
As artificial intelligence transforms the landscape of customer interactions, the real opportunity lies not in replacing human connection but in enhancing it. In this inspiring talk, Dimitris Dimitriadis explores how organizations can design seamless, smart, and deeply human experiences by strategically integrating AI into their service models. Attendees will discover how to use AI to predict needs, personalize journeys, and build emotional loyalty—turning today’s customer service challenges into tomorrow’s growth opportunities. Combining strategic foresight with practical leadership insights, Dimitris offers a hopeful, action-oriented roadmap for leaders ready to thrive in the age of human-centered AI.