Lisa Ekstrom

Lisa Ekström grew up in Bangkok, Thailand, where she learned early on the importance of understanding and embracing differences. That foundation has shaped a career defined by curiosity, courage, and an ability to connect with people across cultures and industries.
With a background in hospitality and over 20 years at Scandinavian Airlines—serving as both Director of Sales and Director of Customer Relations—Lisa has a deep, hands-on understanding of what it takes to deliver world-class customer experiences. Her leadership at Scandinavian Airlines, where she transformed the customer relations department into a key strategic asset, earned her Sweden’s prestigious Framgångsstipendiet, among other national honors such as Speaker of the Year and Hottest Speaker of the Year.
For the past 16 years, Lisa has run her own company, Kamoja, where she helps organizations achieve exceptional results. Her approach? Let go of ego, have fun, and never lose sight of the goal. She’s known for “stealing/borrowing” ideas from other industries, daring to test the unexpected, and creating cultures where people want to deliver exceptional service—because it energizes them from within.
Lisa’s work is grounded in real experience. She doesn’t talk about leadership or service in theory—she’s lived it. And with her signature blend of humor, honesty, and practical insight, she inspires others to do the same.

Inspirational Talk with Lisa Ekström – Kamoja and Stand Out
How can you borrow smart ideas from other industries and still create something unique in your own? How can inspiration from unexpected places lead to stronger customer relationships, a more energized organization – and a truly unique position in the market?
In this high-energy and thought-provoking talk, Lisa Ekström shares her philosophy of *kamoja* – the art of curiously borrowing clever ideas from others, refining them, and transforming them into something even better. With over 20 years of leadership experience in sales and customer service, Lisa shows how drawing inspiration from outside your own bubble can spark both innovation and growth.
And the result isn’t just memorable stories that customers talk about – it’s also the highly valued energy created inside the organization. When teams feel inspired, proud, and part of something original, that internal power becomes just as valuable as the external buzz. It builds a culture where people want to contribute, grow, and do things a little differently – together.
With her personal style, humor, charisma, and contagious joy, Lisa gets her audience laughing, thinking, and fired up to take action. This is a talk full of aha moments, practical tools, and bold inspiration.
Welcome to *kamoja* with Lisa – and discover how to fuel both your customers and your people with something truly unique.